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FAQs / Help

Frequently Asked Questions:

How to Access WheresTheBus

Smartphone, Tablet, iPod (iOS or Android): make sure to Add to Home Screen (see next section), to get immediate, one-touch access

PC Browser: mark as a Favorite and remember password

Enable one-touch access

Setup is simple and important for when you are on the go (no login required).

  1. Log in at
  2. Touch (for iOS) or Menu (for Android)
  3. Select Add to Home Screen

Download the App

Screen Overview

  1. Arrival Status: Estimated time of arrival (ETA) is displayed when bus arrival time can be predicted. When a prediction is unavailable, use the bus location and distance from your stop.
  2. Last Message: “currentâ€? is displayed when bus data has been received in the last minute. If updates are not received, the bus is likely stopped at a school or layover or inactive (no messages in the last 15 minutes).
  3. Your House: represented by home icon.
  4. Your Bus Stop: represented by stop sign icon.
  5. Bus Location & Distance: represented by bus icon and distance.
  6. Bus #: Click on the bus # to switch between buses (if multiple). If bus 2801 were subbing for bus 2818, it would be displayed as 2801(2818).

Bus Stop Settings

Bus Stop Settings

Account Settings

Click the bus # or stop below if it is wrong. We will confirm with Transportation, who assigns all buses and stops, and make changes if appropriate.

Rider 1:

1 1

  • AM Bus: 2162
  • Stop Time: 10:45 AM
  • AM Stop:

  • PM Bus: 2162
  • Stop Time: 10:45 PM
  • PM Stop:

AM Stop

Click on different stop location to change stop:


AM Stop

Click on different stop location to change stop:


Support Questions

Please click on your corresponding issue below:

Support - Wrong Bus

Please enter the bus # for only buses you believe are incorrect


Support - Wrong Bus Stop

The stop sign below shows your current bus stop location. If stop location is wrong, drag the red push pin to your correct bus stop location.
AM / PM:

Support - Wrong ETA

Please confirm the details below:

The ETA is not working correctly. I am having the following issues:

Do you get ETA predictions at all?
Approximately what minute did the ETA prediction stop working?

Support - Other

Please confirm the details below:

Support - Add Rider

Please enter details for additional rider(s) which need to be added to your account:

Notification Settings

Enable or disable the notification below:

Time / ETA:
Notify me
min before bus arrival
Notify me
miles before bus arrival

Subscription Details

Signed up: 03/19/2020

Expiry Date: 01/01/2100

Subscription Status: Valid

Access WheresTheBus for $7.49 per month or $59.99 for the rest of the school year (11% savings)

Payment Details